1. What products does East Pets LLC offer?
East Pets LLC specializes in durable and interactive dog toys, including chew toys, tug toys, rope toys, puzzle toys, enrichment toys, and treat-dispensing toys designed for dogs of different sizes and play styles.
2. Where do you ship?
We currently ship within the United States.
3. How long does shipping take?
- Handling Time: 0–1 business day
- Transit Time: 1–4 business days
Orders are processed quickly to ensure fast delivery.
4. What is your shipping cost?
- Orders under $100: Shipping fee is $8.99
- Orders over $100: Eligible for Free Shipping
5. What time is the order cut-off?
Our daily order cut-off time is 5:00 PM (EST). Orders placed after this time will be processed on the next business day.
6. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and shipping details.
7. What payment methods do you accept?
We accept secure online payments through major credit cards and trusted payment providers available during checkout.
8. What is your return policy?
We accept returns within 30 days of delivery for eligible unused items in original condition and packaging.
9. How long do refunds take?
Approved refunds are processed within 7 business days after the returned item is received and inspected.
10. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and product photos so we can assist you quickly.
11. Can I cancel or modify my order?
If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.
12. Are your dog toys suitable for aggressive chewers?
Many of our products are designed using durable materials for active chewers. However, no dog toy is completely indestructible. We recommend supervising pets during play and selecting products appropriate for your dog’s size and chewing habits.
13. How can I contact customer support?
You can contact us anytime using the information below:
East Pets LLC
Website: https://eastpets.com/
Email: support@eastpetsllc.shop
Phone: +1 646-360-2547
Address: 1193 1st Ave, New York, NY 10065, United States
14. Is my payment information secure?
Yes. We use secure checkout systems and encrypted payment processing to help protect customer information and transactions.
15. Do you offer free shipping promotions?
Yes. Orders over $100 automatically qualify for free shipping within the United States.