Introduction
Welcome to East Pets LLC. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website.
Company Information
East Pets LLC
Website: https://eastpets.com/
Email: support@eastpetsllc.shop
Phone: +1 646-360-2547
Address: 1193 1st Ave, New York, NY 10065, United States
Use of Website
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You will use the website only for lawful purposes.
- You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.
We reserve the right to refuse service, terminate accounts, or cancel orders if any misuse or violation is detected.
Product Information
We strive to ensure all product descriptions, images, pricing, and availability information are accurate. However, occasional errors may occur.
East Pets LLC reserves the right to:
- Correct pricing or product information errors
- Modify or discontinue products without notice
- Limit product quantities
- Refuse or cancel orders at our discretion
Product colors and appearances may vary slightly depending on screen settings and photography.
Pricing & Payments
All prices on our website are listed in USD (United States Dollar).
Payments are securely processed through Stripe and supported payment providers available during checkout.
By placing an order, you authorize us to charge the selected payment method for the total order amount, including applicable shipping fees and taxes.
Shipping Policy
Orders are processed according to the following schedule:
- Order Cut-Off Time: 5:00 PM (EST)
- Handling Time: 0–1 business day
- Estimated Transit Time: 1–4 business days
Shipping fees:
- Orders under $100: $8.99 shipping fee
- Orders over $100: Free Shipping
Delivery times may vary depending on carrier operations and external conditions.
Returns & Refunds
We accept returns within 30 days of delivery for eligible unused products in original condition and packaging.
Approved refunds are processed within 7 business days after inspection of the returned item.
Please review our Return & Refund Policy for complete details.
Intellectual Property
All content on this website, including text, logos, images, graphics, product descriptions, and website design, is the property of East Pets LLC and protected by applicable intellectual property laws.
Unauthorized copying, reproduction, or distribution is prohibited.
Limitation of Liability
East Pets LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Customers are responsible for supervising pets during product use. No pet toy is completely indestructible, and product suitability may vary by pet size and behavior.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting on this page.
Customers are encouraged to review this page periodically for updates.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
East Pets LLC
Website: https://eastpets.com/
Email: support@eastpetsllc.shop
Phone: +1 646-360-2547
Address: 1193 1st Ave, New York, NY 10065, United States