Shipping Information
Thank you for shopping with East Pets LLC. We are committed to providing fast, reliable, and transparent shipping services for all orders placed through our website.
Order Processing Time
- Order Cut-Off Time: 5:00 PM (EST)
- Handling Time: 0–1 business day
- Orders placed after the daily cut-off time will be processed on the next business day.
Orders are typically processed and prepared for shipment within 0–1 business day after payment confirmation.
Transit & Delivery Time
- Estimated Transit Time: 1–4 business days
- Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
We work with trusted shipping carriers to ensure timely and secure delivery of your order.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Orders under $100 | $8.99 |
| Orders over $100 | Free Shipping |
Free shipping is automatically applied at checkout for eligible orders over $100.
Shipping Locations
We currently ship within the United States.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Customers can use the tracking number provided to monitor the delivery status of their package.
Incorrect Address Information
Please ensure all shipping information is accurate before completing your order. East Pets LLC is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
Delayed or Lost Shipments
While we strive to ensure timely delivery, shipping delays may occasionally occur due to carrier issues, weather conditions, or high seasonal demand. If your order appears delayed or lost, please contact our support team for assistance.
Contact Information
East Pets LLC
Website: https://eastpets.com/
Email: support@eastpetsllc.shop
Phone: +1 646-360-2547
Address: 1193 1st Ave, New York, NY 10065, United States