Return Policy
At East Pets LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer misuse
- Products returned without original packaging
- Final sale or clearance items (if applicable)
Refund Policy
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- Approved refunds are processed within 7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Depending on your financial institution, it may take additional time for the refund to appear in your account.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.
How to Start a Return
To request a return or refund, please contact our customer support team:
East Pets LLC
Website: https://eastpets.com/
Email: support@eastpetsllc.shop
Phone: +1 646-360-2547
Address: 1193 1st Ave, New York, NY 10065, United States
We are committed to providing a smooth and reliable shopping experience for all our customers.